Hi!
I'm JASTIN
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About Me
Dedicated and detail-oriented Tech Support Engineer in providing exceptional technical assistance and support to diverse client.
Proficient in troubleshooting hardware and software issues, managing system
configurations, and ensuring optimal performance of IT infrastructure. Strong
communicator with a proven ability to explain complex technical concepts to non
technical users.
In addition to my technical support capabilities, I have developed proficiency in wordpress development, photo and video editing. This combination of skills allows me to deliver versatile solutions and adapt to a variety of client needs.
7+
Years Of Experience
SERVICES
WEBSITE DESIGN
CUSTOM HTML & CSS
WORDPRESS DESIGN
PICTURE & VIDEO EDITING
PHOTOSHOP & CANVA
ANIMAKER AI ANIMATION
DA VINCI RESOLVE VIDEO EDITOR
IT TECHNICAL SUPPORT
POS SYSTEM
HARDWARE, SOFTWARE &
NETWORKING
CCTV
SQL DATABASE
CERTIFICATE & EXPERIENCE
Basic Hardware Components
April 12, 2019
•Parts Description and identifications.
Machine assembly and disassembly
such as Epson, Toshiba, Posiflex and
Varipos.
•POS machine and printer
troubleshooting.
The Complete SQL Server Course
November 14, 2023
•Create own database and interact
with existing database.
•SQL database and syntax, Basic SQL
functions.
•Familiarization with SQL CRUD and
other syntax.
- The Moment Group Inc.
Network Technician
March 2024 - Present
• Provide onsite and remote technical support to end-users, assisting with
network connectivity issues, POS hardware, software and ensuring smooth
operation of services.
• Diagnose and resolve technical issues related to CCTV systems, including
camera malfunctions, connectivity problems, and software errors.
• Set up and configure network hardware, including routers, switches, and
firewalls, to establish reliable connections.
Repair or replace POS hardware, including terminals, printers, cash drawers.
• Assist in the installation, configuration, and deployment of POS systems and
peripherals at client locations.
• Maintain detailed documentation of support requests, solutions provided, and
system configurations for future reference.
• Experienced with POS software applications (LS Retail, Retailware, Compuware).
• Notable clients: Din Tai Fung, Manam, Ooma, 8cuts, Mo Cookies.
- Ansi Information System
Technical Support Engineer
April 2021 - February 2024
• Provide nationwide onsite support to customers by diagnosing and resolving
hardware and software.
• Installation, configuration, and maintenance of software and hardware systems
to ensure proper functionality.
• Set up and provide hardware and software support for new stores for our
clients.
Educate and train clients and end-users on system features and troubleshooting
techniques to empower them to resolve minor issues independently.
• Identify and document software bugs, working with engineering teams to
prioritize fixes and improvements.
• Troubleshooting issues with SQL databases and FoxPro.
• Notable clients: Jollibee Foods Corporation (JFC), Landers, Goldilocks, Pizza
Hut, Amici, Family Mart, Dean & Deluca, Kyukyu Ramen, Wangfu, Unimart.
- Ideaserv System Inc.
Technical Support
2014 - 2018
• Proficient in diagnosing and resolving hardware and software issues efficiently
onsite.
• Assisting with the installation of hardware POS system, ensuring compatibility
and optimal performance.
• Perform preventive maintenance on clients’ POS systems and servers.
• Repair or replace POS hardware, including terminals, printers, cash drawers.
• Notable clients: Jollibee Foods Corporation (JFC), Mercury Drug Store, Puregold,
SM Department Store, SNR, Starbucks
Phone
+63 953 166 9164
+639 62 842 1965
Location
Parañaque City, Philippines
sioson.jcharles@gmail.com
sioson.jcharles@yahoo.com